Refund policy

At Wovella, we want you to feel confident when shopping with us. This policy explains our return requirements, refund process, exchange options, and how to get help with your order.

Please review the information below before requesting a return or exchange.

Important Return and Refund Information

  • Return period: 90 days from the date your order is delivered.
  • Return shipping: Paid by Wovella for eligible, authorized returns.
  • Return label: A prepaid return shipping label is provided for authorized returns.
  • Eligible item condition: Items should be new, unused, and undamaged, with original packaging where reasonably possible.
  • Exchanges: Available for eligible items, subject to review and confirmation.
  • Restocking fees: No restocking fees.
  • Refund timeframe: You should receive your refund within 7 business days after it has been processed.
  • Return authorization: Contact Wovella before sending any item back.

1. Return Period

Wovella offers a 90-day return period beginning on the date your order is delivered.

To request a return, please contact us within this 90-day period. Our customer service team will review your request and provide return authorization and instructions where applicable.

Important: Please contact us before returning an item. Sending an item back without first receiving instructions may complicate the return process.

2. Return Eligibility

To be eligible for a return, items should generally meet the following conditions:

  • Condition: The item should be new, unused, and undamaged.
  • Packaging: Original packaging should be included where reasonably possible.
  • Return window: The request should be made within 90 days of delivery.
  • Authorization: You must contact Wovella and follow the return instructions provided.

Used or damaged items may require additional assessment before a return or refund can be approved.

Submitting a return request does not automatically guarantee approval. Each request is reviewed according to the applicable eligibility requirements and any rights provided by law.

Because Wovella offers handmade products, slight variations in appearance, texture, dimensions, or finish may occur where characteristic of the specific item. Please refer to the relevant product description when assessing these characteristics.

3. How to Request a Return

Starting a return is straightforward. Follow these steps:

  1. Contact us: Email contact@wovella.us or call +1 (850) 427-7843.
  2. Provide your order details: Include your order number, the item you wish to return, and the reason for your request.
  3. Wait for instructions: Our team will review your request and provide return authorization and instructions where applicable.
  4. Prepare your item: Pack the item carefully and include the original packaging where reasonably possible.
  5. Use the provided label: Follow the instructions and use the prepaid return shipping label supplied for your authorized return.

Please do not send an item back before contacting us. This helps us identify your order and provide the correct return instructions.

4. Return Shipping Costs

Wovella pays the return shipping costs for eligible, authorized returns. We provide a prepaid return shipping label for authorized returns.

After receiving return authorization, follow the shipping instructions supplied by our customer service team.

Please contact us before arranging return shipping independently. This allows us to provide the appropriate label and instructions for your return.

5. Packaging and Sending Your Return

Please package your return carefully to help prevent damage during transportation.

  • Protect the item: Use suitable packaging to help prevent damage during transit.
  • Include original packaging: Return the original packaging where reasonably possible.
  • Follow our instructions: Use the prepaid label and shipping instructions provided for your authorized return.

If you have questions about preparing or sending your package, please contact us before dispatching it.

6. Return Review and Assessment

After a returned item is received, its condition and eligibility may be reviewed before a refund or exchange is approved.

Items should be new, unused, and undamaged, with the original packaging included where reasonably possible.

Items showing signs of use or damage may require additional assessment. If there is a concern about an item's condition or eligibility, we will review the circumstances before determining the appropriate next steps.

7. Refunds and Refund Processing Time

Refunds are subject to review, approval, and processing in accordance with this policy.

Once your refund has been approved and processed, you should receive the refunded amount within 7 business days.

The time required for the funds to appear in your account may depend on your financial institution or payment provider. A refund may have been processed even if it has not yet appeared in your account.

If you have not received your refund within the stated timeframe, please contact us with your order number so we can help review its status.

8. How Refunds Are Issued

Approved refunds are handled through the applicable refund process associated with your purchase.

Refunds are subject to approval and processing. Submitting a return request alone does not mean that a refund has been issued.

If you believe your refund has not been processed correctly, please contact our customer service team and provide your order number and any available refund confirmation details.

9. Exchanges

Wovella offers exchanges for eligible items.

If you would like to exchange an item, please contact us before returning it. Our customer service team will review your request and provide instructions for the exchange process.

Exchanges are subject to review and confirmation. Please wait for instructions before sending your item back.

If you are requesting an exchange because an item is damaged, defective, or incorrect, please explain the issue when contacting us so we can assess the appropriate next steps.

10. Restocking Fees

Wovella does not charge restocking fees for returns.

Returns remain subject to the applicable return period, eligibility requirements, and authorization process described in this policy.

11. Damaged, Defective, or Incorrect Items

If you receive an item that appears damaged, defective, or different from what you ordered, please contact Wovella customer service for assistance.

When contacting us, please provide:

  • Your order number.
  • A description of the problem.
  • Photographs of the item and packaging, if available.

Our team will review the information and provide guidance on the appropriate next steps. Depending on the circumstances, this may involve reviewing a return, refund, or exchange request.

Please contact us before returning the item so we can provide the appropriate instructions.

12. Missing Items or Other Order Problems

If an item is missing from your order or you experience another order-related problem, please contact our customer service team.

Include your order number and a description of the issue. We will review the information available and assist you with the next appropriate steps.

13. Order Cancellations

If you need to request an order cancellation, please contact Wovella as soon as possible after placing your order.

Whether a cancellation can be accommodated depends on the order's status. We cannot guarantee cancellation once an order has entered processing or has been dispatched.

If your order has already been dispatched, please contact us for guidance on the applicable return procedure.

14. Refunds Not Yet Received

If you have been notified that your refund has been processed but the funds have not appeared in your account, please check the following:

  1. Check the refund timeframe: Allow up to 7 business days after processing for the refunded amount to be received.
  2. Check with your financial institution: Your bank or payment provider may require additional time to display the refund.
  3. Contact Wovella: If you still have not received your refund, contact us with your order number and any available refund confirmation details.

We will review the information available and assist you with the next steps.

15. Your Consumer Rights

This policy describes Wovella's voluntary return and refund arrangements. It does not exclude, restrict, or replace any consumer rights that may apply under relevant federal or state laws.

Nothing in this policy is intended to limit rights or remedies that cannot legally be excluded or restricted.

16. Contact Us About Returns and Refunds

Need help with a return, refund, or exchange? Contact our customer service team using the details below.

17. Business Information

Business Name: Wovella

Owner: Jared Nephi Bradshaw

Email:
contact@wovella.us

Phone:
+1 (850) 427-7843

Business Address:
11906 Water Blossom Way
Riverview, FL 33579
United States

Customer Service Hours:
Monday–Friday: 9:00 AM–5:00 PM
Saturday–Sunday: Closed

For faster assistance with an existing purchase, please include your order number when contacting us.

18. Updates to This Return and Refund Policy

Wovella may update this Return and Refund Policy when its business procedures or applicable requirements change.

Any revised version will be published on this page. We encourage customers to review the policy periodically to stay informed about our current return and refund arrangements.